FAQ

Yes! Once we have all your order details we will have a mockup of your potential design created for your review and approval. Your proof will be sent to the email address you used when placing your order. If we do not hear back from you by your scheduled order ship date we will have your order created exactly as you originally noted. 

Your order will be shipped within 3-5 business days. 

Once your order has been shipped, you will receive an email confirmation with tracking details.

If at anytime you would like to know the status of your order please contact us at hello@ilulily.com.

"Business days" are Mondays thru Fridays (excluding holidays) rather than actual calendar days.

Yes, rush orders are available for an additional $10 rush processing fee which does not include shipping fees.

Contact us at hello@ilulily.com if you would like to add a rush to your order.

The rush processing fee ensures that your order is processed and mailed within 48 hours.

Rush orders have NO bearing on shipping times. Please note that we have no control over shipping times, and delays may occur on behalf of the USPS.

If there is a delay in receiving your order we will issue a refund for the express fee, but we cannot accept returns or a refund of your order due to the custom nature of our products.

Please allow additional time for any potential Customs delays on international orders.

Please note, we create mockups based on the exact details that you provide to us. Once we have your details, we send a mockup for you to review and approve.

Upon your approval, we create your items exactly as shown on your mockup and as you approved.

We are NOT responsible for any spelling errors or any missing personalization details that you may have left out. If this were to happen, we will happily have your order remade with your corrected details at an additional discounted cost to you.

Unfortunately, due to the custom nature of our products we do not accept returns and/or refunds.

Yes, we do offer bulk discounting which is shown below. If you would like to move forward with a bulk order, just email us at hello@ilulily.com and provide us with your desired quantity and we will have a custom link setup with your discount included.

Totes are $12 each, but when bought in bulk…
buy 25+ totes + get 10% off total order 
buy 50+ totes + get 15% off total order 
buy 75+ totes + get 20% off total order 
buy 100+ totes + get 25% off total order

Coupon codes can neither be combined with any other offers, nor be applied toward bulk discounts.

Yes, if we are not in the midst of too busy a wedding season, we will happily work with you to create your design.

If you have any suggestions or ideas please feel free to share them with us.

Custom orders are welcome, so don’t be shy; let us know your vision so we can get to creating fab items for your special event! You can email us directly at hello@ilulily.com.