FAQ

If you are ordering a product which includes a caricature, yes, a mockup will be sent once we receive your photo. If we do not hear back from you by your scheduled order ship date, we will have your order created exactly as you originally noted. 

If you are ordering a product that does not include a photo, a mockup will only be provided upon request.

Your order will be shipped within 3-5 business days. 

Once your order has been shipped, you will receive an email confirmation with tracking details.

If at anytime you would like to know the status of your order please contact us at hello@ilulily.com.

"Business days" are Mondays thru Fridays (excluding holidays) rather than actual calendar days.

Yes, rush orders are available for an additional $30 rush processing fee which does not include shipping fees.

If you would like to add a rush, follow this link to purchase the add-on rush fee and contact us at hello@ilulily.com with your requested rush date.

The rush processing fee ensures that your order is processed and mailed within 48 hours.

Rush orders have NO bearing on shipping times. Please note that we have no control over shipping times, and delays may occur on behalf of UPS.

If there is a delay in receiving your order we will issue a refund for the express fee, but we cannot accept returns or a refund of your order due to the custom nature of our products.

Please allow additional time for any potential Customs delays on international orders.

Please note, we create mockups based on the exact details that you provide to us. Once we have your details, we send a mockup for you to review and approve.

Upon your approval, we create your items exactly as shown on your mockup and as you approved.

We are NOT responsible for any spelling errors or any missing personalization details that you may have left out. If this were to happen, we will happily have your order remade with your corrected details at an additional discounted cost to you.

Unfortunately, due to the custom nature of our products we do not accept returns and/or refunds.

Yes, we do offer bulk discounting. If you would like to inquire about bulk pricing, please email us at hello@ilulily.com.

Coupon codes can neither be combined with any other offers, nor be applied toward bulk discounts.

Yes, if we are not in the midst of too busy a wedding season, we will happily work with you to create your design.

If you have any suggestions or ideas please feel free to share them with us.

Custom orders are welcome, so don’t be shy; let us know your vision so we can get to creating fab items for your special event! You can email us directly at hello@ilulily.com.